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We reserve the right to change the contents of this page without any notice. Any use of MyRcMart is subject to the user agreeing to the following terms and conditions set forth by MyRcMart. Please read this page in its entirety before purchasing any item through MyRcMart. If you disagree with any portion of this page, you may not use MyRcMart and should exit immediately.
Other Information Pages:
We deliver worldwide excepted some high risk countries with high percentage of lost rate on shipping and internet fraud. Simply add a product to the shopping cart then you will see the shipping charge on the right hand side. Please contact us If you do not see your country listed.
Shipping cost will display on the right hand side after you add a product to shopping cart. There is no registration or membership required.
The shipping cost you pay included the followings:
- Local Courier to Our Warehouse From Factory
- Packaging Material (we use a hard box, not a bubble envelope)
- Courier & Handling From Our Warehouse To Post Office
- International Courier
Shipping Cost is Non-Negotiable.
- EMS Express - based on every 500g
- Registered Mail (Small Package 2000g <) - based on every 10g
- The shipping cost of the first item in your order is usually more because each single box consumes the followings:
- Packaging (Hard Box) Material
- Registered Mail Tracking Cost (the Tracking Number of your parcel)
- Handling time for each single box (printing, labeling, packaging, accounting, etc)
- So it is recommended that you buy more items together because the shipping cost of the rest items do not have these associated cost.
- Registered Air Parcel (Large Package > 2000g) - based on every 500g
We ensure your item(s) be well-packed with the suitable packaging material. Ensure item(s) arrive to you in safety.
Usually it takes 2-3 days for us to process your order especially when you order a RC Helicopter / Plane / Car. eg. Some customers worry about receiving a defective RC Helicopter so Do We? We check carefully for each BNF / RTF helicopter we received from our suppliers and manufacturers and we are not that *stupid* to just pay our suppliers (we will not let them to walk away) for defective goods and ship to our customer and waiting for the customer to complain and dispute the transaction (we know you will definitely complain if we do so).
So if a helicopter is found out defective (sometime it is not defected but it just does not pass our satisfaction) in flight test before packaging (Yes we do test flight before packaging), we are going to return it back to the supplier / factory so it might take another 1-3 days. But delay in shipment is still much better to ship (overseas shipping cost is expensive) something defected to our customers since we know that you are as smart as us which will not let us to run away easily.
So don't worry about receiving a defective item because there is no reason for us to ship you a defective item while we can exchange it from the factory / supplier locally and easily. So we also act as a QC man to inspect the goods for you to make you free from troubles in dealing with the factory.
We know all customers worry about paying Customs Duty or their packages being stuck at Customs for clearance. So we will label your package as GIFT with a Customized Invoice for Customs Clearance purposes.
There is no tax to be charged by us. However, you must accept the fact that you might be charged for Import / Customs Duty by an Authority (eg. Customs / Post Office) of your country when you receive your parcels. Whether you will be charged for Customs Tax depends on the Law of your country so it is out of our control and definitely not our fault. Please do not purchase from us if you do not accept this.
If you are worrying about Customs Duty, please contact the relevant authority of your country (eg. Post Office or Customs) for more information before purchasing over the internet. It is not wise to blame the sellers when there is a tax raised in your country because it is customer's responsibility at all time for Tax occurred in this country.
Customer will be fully responsible for the shipping cost (included parcels returned by Customs) if he refuses to pay for the Customs Duty, and shipping cost is not refundable.
Customer agrees and is responsible for extra shipping and handling cost because it is not our fault at all if you do not pick up the parcel at your post office (please, no excuse for any reason although you would always have your excuse to run away from responsibility if you need to) . We can either refund you the order excluded shipping and handling cost (included return shipping if any), any transaction fee charged by third party or you will need to pay the second shipping and handling cost, and also there could be a restocking fee for 20-40% if you prefer for a refund.
Customer agrees that we have the right on the decision to either refund your order or re-send your order.
It is the customer's responsibility to keep tracking the status of his parcel included to inform us when a parcel is returned to the sender. Customer agrees that the post office or we will only keep a returned parcel for 2 months starting from the date the parcel is returned to us. The post office or we will trash the parcel after 2 months without prior notice to the customer. There will be no refund/re-delivery for this case.
The order will be deemed as completed.
Yes, we can post your package to your P.O.Box address. However, it is recommended to use a physical address instead.
If a shipment arrives at your door with apparent shipping damage, please refuse the delivery and let us know. If you have already accepted delivery and then find shipping damage, please contact us immediately after the item(s) arrived. Do not throw away any packing materials and contact us immediately. The return shipping cost should be afforded by customer. After we have received the defect item(s) and the defected item(s) is proved to be a damage via postal, we will send you new item(s) or have your money back. We will afford the cost of resending.
If you really need to accept the package, please request the Post Office to write a Damage Report for the package, takes photos and inform us about this. So we will complain to our Post Office locally.
Yes for sure.
We know customers would definitely come back and complain to us if they receive a R/C Toy which is defected, and we are not happy to waste our time on arguing with customers too. So we will 100% test each R/C Toy before shipping to our customers to eliminate a possible trouble that might come to us.
Time is Money, Right? So why we give trouble to ourselves while we can simply return the defected product back to our our factory or supplier (there is no point for us send a customer a defected item and waiting for him to complain. We have no time for this kind of fun).
First, Don't Panic & Don't Get Frustrated. If we post the emails between our customers and us here you will be shocked that 99% customers who experienced trouble is because of "Do not know how to".
R/C Hobby (especially R/C Helicopter/Plane) is not just simply a toy for kids. You need experience to master it. So practicing is very important to all R/C Hobby players. First, you must read the manual when you receive your R/C Toy because a small r/c motor is much stronger than a Electric Fans. So it is dangerous if you do not read the manual before you connect the power.
If you have a problem/question, please try to write us an email and attach the photos/videos showing your question for us to diagnose it.
- Return is allowed only after authorized by our staff.
- Any Complaint and Request for Return / Refund / Exchange must be received by us within 2 days (no excuse for any reason after 2 days) after you have received the product because we cannot accept that a customer requests for a return and refund with whatever reason after many days or weeks. We do not offer "Return After Try / Fun", so 2 days is more than enough for testing.
- Refund will be through the original payment method which the buyer pays, eg. You will get refund to your credit card if you pay by credit card.
- Shipping and handling charges are NOT refundable for any reason.
- All defective items will be replaced with brand new items. No exchange to different item unless the item is no longer available. However, since few dishonest customers tried to cheat us with their old defected electronic items (eg. receiver from their helicopter) so we might need to send the items back to the manufacturer for inspection (eg. check the manufacturer date inside the item, cause of the defective, etc.).
- The Return Shipping Cost Must Be Afforded By Customers. Please do not argue with us on this one since it is the same no matter where you buy and return.
The customer might be charged for 15-20% Restocking Fee on returned items (must be still in Working & Brand New Condition).
If the customer returns us an apparent Broken / Burned item (eg. Receiver / ESC), we reserve the right to charge 40-60% restocking fee on the returned item OR refuse for return. Since we experienced very few dishonest customers tried to cheat us using the old Receiver / ESC, which was run out and taken off from their helicopter, to exchange a new one from us (or refund). Please do not do that, we have been doing honest business here and profit margin is very low so we cannot take this risk. Thank you.
We only sell and post customers 100% Brand New items. If you have received a defective item, please keep it as original and post us back (to the sender's address on the package) for inspection by us or the manufacturer (the item must be still in Like New Condition). Exchange, Refund or Repair will be decided by us or manufacturer.
Electronic device is the killer for many customers because it could be damaged easily if misused (eg. incorrect wiring could burn the device immediately). So please be responsible for your work and be fair to each other. Very few dishonest customers tried to cheat us for a brand new replacement or refund using the old receiver took off from their helicopter which is unacceptable and awful. We stand firmed to reject this kind of ridiculous requests (we do not want this kind of customers too). So be fair and be responsible as an adult.
If an item you ordered (or your complete order) is unavailable due to any of the following reasons:
- Not physically available
- Defective found
- We think it is not suitable to process your order for any reasons
We reserve the right to refund your order without notice and your permission / agreement.
Sorry, we do not offer any used product for replacement or re-post no matter how many times it was used. We sell and post customers Brand New products so this kind of request is unacceptable for us. If we could predict how many times an item can be used before it is running out, we would rather to close our shop and be a rich fortune teller to work for the rich men rather than to struggle here with you (at least we can make heap of money from the stock market easily, isn't it?).
This request is unreasonable for replacement (how could you prove how many time it was used?). So please do not place your order with us if you cannot accept the fact of losing a single spare part because we are not interested to argue with you for this matter. Please bother other sellers instead.
- There is no warranty due to the nature of the products, usually misused by customers, and it is the same no matter where you buy.
- We test each single helicopter before shipping out and we only sell brand new products so the chance of receiving a defective product is likely ZERO.
- However, manufacturers do provide inspection and repairing services, and they will replace the parts for you if they found it is not the customer's fault. The following terms applied when the a customer requests this type of services.
- Customer is responsible for the both return and re-deliver shipping charge for all situations.
- Customer is responsible for any fee occurred directly or indirectly for the service.
- Final judgment will be on the decision of manufacturer or us.
Most customers ( 99% ) are great and very respected. However, since very few dishonest persons tried to cheat us for a replacement receiver with the old one took off from the helicopter, so we would do the followings for prevention. We stand firm to Say NO to those cheating guys, and will refuse to do any more business with them. Please be respectful and responsible.
"Once Off" Leaser Sticker
Use a special "Once Off" leaser sticker to stick on the receiver with a number marked, so we know this receiver belongs to which order.
High Definition (HD) 1080P Camera
Use a HD 1080P Camera to record the unique marks on the receiver during packaging and keep the video record for a period of time. We will compare unique marks on the video in our record with the receiver returned from the customer.
Whether to use a Laser Sticker or Camera will be our technician's choice at the time of testing. For instance, if "Technician A" is using the camera, then "Technician B" will use laser sticker. |
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