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Please contact us by Phone or Email if you have any questions after purchase.
- ESky FMS Simulator - please refer to the original CD, there is an instruction in video format.
- It might happen if the battery is nearly finished, so please re-charge the battery.
- It might happen if the battery is running out, you can try to get a voltage indicator or similar to check the battery voltage to ensure it is working properly.
Some helicopters would have that, it is not a problem.
It depends on the mAh of your battery, but default battery can last for 7-9 minutes after recharge.
Well, it is hard to answer, it also depends on the mAh of your battery, but usually 45+ minutes. So, it is better for you to get more batteries so you do not need to wait.
There are number of reasons that you have not received our response for your inquiry.
- Although you have sent us many emails in the past few hours. However, we are not operating 24 hours a day. So please be patient until we come back to work after the night and public holiday (refer to our calendar).
- If you have not received response from us after many days, please try to check the Trash or Spam folder of your mail box because sometime our emails could be filtered by your mail server (ISP) as Spam.
- If you have difficulties in reaching us through email, please try to fax us your questions (remember to leave your fax number for us to respond).
- An email with rude content or unreasonable request might be ignored because we are unhappy to argue with the trouble marker.
R/C Helicopter is not undestroyable King Kong so it breaks easily if it hits something or crashing. Please try to keep dropping your mobile phone on the ground to see if that breaks? Would you do that for fun? Of course not because you would expect your mobile would break because of that. So please DO NOT expect the helicopter would be fine no matter how you crash, it is an illogical thought.
Spare parts are consumable, so you need to replace the parts when needed (depends on your skills of course). But Sorry, we do not provide spare parts for free to customers who purchase a helicopter. We would rather to close down our business if we have to, because no one would carry this kind of business. Please be responsible for your fly, the parts would not break without crashing or hitting something by default.
R/C helicopter is not a toy like a 2 years old baby plays. You need skills to master it. In general, it takes at least 3-4 weeks to learn hovering for beginners. Some customers could not even fly after breaking their helicopters. So it is normal. Don't think it is easy to be a real pilot. Please read this article to learn about what does RTF (Ready To Fly) mean?
http://www.electric-rc-helicopter.com/article/rtf.php
R/C Hobby is not for you If you cannot accept the fact that you break your first helicopter before you can fly.
This question sometimes even raised by experienced R/C Pilots. They always compare the professional gyro (the one being used on their 450 helicopter) with the one on the low cost (especially micro) R/C helicopter (eg. WL V911, NE 260A, etc.). They like to test the performance of Gyro (Tail Holding) of the micro (low cost) helicopter as they always do with a 450 helicopter (or similar size).
This is meaningless because the Gyros on both helicopter are different in class. The Gyro used on 450 helicopter is even expensive than the micro R/C helicopter. Therefore, low cost micro helicopters (these are toy level helicopters only) are not suitable for you if you have a high expectation like you fly with a 450 class helicopter. Thank you for your understanding.
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