IMPORTANT: Notice on buying Pure Battery
All couriers are following the new rules since 2017. We are now unable to ship pure battery due to the new regulation at the moment. So please do not purchase pure battery until further notice. However, batteries with equipment are allowed:
- Battery inside the equipment
- Batteries shipped with equipment (maximum of 3 batteries are allowed, so if the equipment has a default battery, then you may purchase 2 more extra batteries). However, this option is available only for Fedex Express. (we will ship your package by Fedex if you choose EMS because EMS does not allow)
You are recommended to buy more batteries when is possible (with equipment) because shipping pure battery will be getting more difficult and expensive than before. Thank you for your kind attention.
2020-05-29: Shipping service to Canada.
The international EMS Express service to Canada is not yet recovered. The registered mail service also just suspended again this week. We will update the news again.
** There is no shipping registered airmail service to Switzerland at the moment. Only EMS Express is available. Airmail shipping service to Ukraine is suspended temporary.
** 2020-06-23: EMS Service to UK and USA resumed.
2020-05-12: Shipping service news.
The shipping service of almost all countries is being resumed but still affected. However, shipping service to Switzerland is still not yet recovered. Also please avoid to use EMS Express because EMS service is still suspended for heaps of countries. However, you can choose EMS Service for the following countries and we will ship your package by Fedex Express instead (large dimension item excluded):
- USA, South Korea, Japan, Singapore, Taiwan, Malaysia
Shipping service to USA is getting better & better for both Express and Registered Mail. However, we cannot ship the package by Fedex for EU countries, Canada & UK because these countries have high Customs clearance fee and import duty (we do not want to give you surprise on customs bill).
2020-04-24: We are working hard with the forwarder to ship.
We have just contacted our forwarder who can still ship via a special route instead of via local post office. This special route will usually forward (not going through our local post office) all shipments directly to your country by cargo airlines and handover to and to be delivered by your local post office. We will try to resolve shipping issue before End of April. Thank you for your patient and understanding.
2020-04-01: Please consider to use Express service.
Normal postal service has been affected (the same even you order from other sellers) in EU, UK, AU, Canada and US because of virus spreading. Please choose Express service if the order is urgent and important. Only express service has better service at the moment because they have Cargo flights. Fedex is good for Asia countries (Singapore, Japan, Korea, Malaysia), USA, Australia. We do not ship to EU by Fedex/DHL due to trouble in customs clearance but we still can ship it by EMS Express. Thank you for your kind understanding. Stay safe!
** Please avoid to place your order if your country is lockdown or airlines / post office services are suspended because no package can be shipped to your country by post office (unless to use Fedex/DHL) no matter where you purchase. We will only ship your package when the service of airline/post office resumes.
2020-04-21: During this special period, we can ship to below countries via
- Fedex Express: USA, Korea, Japan, Singapore, Taiwan (SF Express)
- EMS Express: Russia, Czech, Ukraine, Turkey, Italy (depends on state), Malta, Bulgaria, France, Switzerland
- Registered Package: Czech, Ukraine, Croatia, Russian, Turkey, Italy (depends on state), Malta, Bulgaria
Please note there maybe delay even you choose express service during this period, delay is expected for all types of service during this period.
You may click here to check whether the post office service is still available for your country before you place your order. Suspension of postal airmail and ems services are problem that the international postal and airline services are interrupted in your country due to virus spreading. Some people argue that their postal service is still working normally in their countries, yes, it may work normally only for local service which is not international mailing.
2020-04-01: Please consider to use Express service instead.
Normal postal service has been affected in EU, AU, Canada and US because of virus spreading (you would know if you read the news). Please choose Express service if the order is urgent and important because normal registered mail package is slow at the moment (due to airline and postal services have paused operation, country locking down, etc).
This is out of our control (we cannot speed up the postal service even we blame them and we are unable to cancel and get back the shipment from the post office after shipped). Only express service has better service at the moment because they have Cargo flights. Fedex is good for Asia countries (Singapore, Japan, Korea, Malaysia), USA, Australia. We do not ship to EU by Fedex/DHL due to trouble in customs clearance but we still can ship it by EMS Express. Thank you for your kind understanding. Stay safe!
** The shipping cost of postal service is cheapest because they usually use passenger airlines to transport mails/packages. Almost all passenger airlines are suspended because of virus spreading so there is no air space to transport. Please note that we can only ship your package after the postal and airline services of your country resume operation normally If you choose the normal shipping method (registered package).
** We can only ship by Fedex Express if your order is urgent but the shipping cost is higher.
2020-03-27: Getting back to work.
The supplies are getting back on track after the factories and companies re-open in China so things are getting better slowly. We will try our best to bring more new products to our websites at bargain price for you. We will add more Tiny Whoop and related products asap. Thank you for your support and hope you stay safe.
2019-11-05: Pause selling Align products until further notice.
Due to issue on supply of Align products (the align products on our website are old and short of supply), we are forced to pause selling all Align products temporary until further notice (therefore, please do not place an order with an Align product). We need to update our catalog before selling its products again. We are so sorry for the inconvenience caused, please accept our apologies.