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We reserve the right to change the contents of this page without any notice. Any use of MyRcMart.com is subject to the user agreeing to the following terms and conditions set forth by MyRcMart.com. Please read this page in its entirety before purchasing any item through MyRcMart.com. If you disagree with any portion of this page, you may not use MyRcMart.com and should exit immediately.
Important Disclaimer
All products sold have been checked for functionality and workability prior to shipping. Customer is fully responsible for damages caused during or after play. We reserve the right to refuse any return or claim due to damages caused by the above mentioned circumstances. We shall not be held responsible for any injuries caused directly, or indirectly, while using the purchased product(s). Thank you for your understanding.
Is there a warranty on my product?
In most case, R/C Hobby products do not carry warranty because most likely you will crash and break the helicopter/plane/car yourself. Please read this page for more information.
However, some famous brands do offer warranty such as Futaba, JR from Japan, but there will still be a repairing cost on both labor and parts. Customers also afford for the shipping cost on both ways.
Return Procedure
- Contact us for the Authorization on Return.
- Ship the goods back to the sender's address.
- Get the replacement or refund.
How do I get an authorization for return or submit a complaint?
Please contact us with the following details to obtain an authorization for return (or submit a complaint):
- Order ID
- The date you received the order (will be confirmed by post office or courier)
- Describe the problem in details
- Photos to show the problem (either)
- none electronic product (eg. Skid, Blade, Tail Boom, etc.)
- please include the photos of the packaging box if you complain for damages during transportation
- Videos to show the problem (either)
- electronic product (eg. Receiver, Helicopter, Car, etc.)
Can I return or complain my order without an authorization?
No. It is required to submit photos or videos along with your complaint. A complaint without a proof (eg. photo / video) does not qualify for a complaint. It is the same for insurance company, you need to submit the proof in order to make a claim (that makes sense and is common to everyone in any country).
However, it will be fine if you have decided to return the item(s) and skip to provide a photo or video. We will inspect the returning item(s) when we receive it and inform you the outcome.
Can I get a replacement or refund without returning the item or order?
You must agree and understand that you are required to return the goods for refund for exchange with No Exception for any reason. You should not purchase from us if you disagree our terms. Because we only sell and post 100% brand new product. All RTF Helicopter/Plane/Car will be tested by our experienced technician properly before packaging.
Who will be responsible for return shipping cost?
The return shipping cost will be be afforded by you. It is the same no matter you buy locally or internationally.
However, We will afford the shipping cost of resending (in the case of factory defective only) after we have received the defect item(s) and the defected item(s) is proven to be a factory defective item(s).
Can I choose EMS Express for resending?
No. It will be shipped by normal parcel only. Unless the you fully afford for the shipping cost of EMS Express.
Is there a deadline for me to submit a complaint or request for return?
Yes. A complaint or request for return must be received by us within 48 hours counting from the date & time (the date confirmed by courier / post office) you received the parcel. We will be able to check with the Post Office to verify the date and time you receive the parcel so please be honest.
If you have found any problem with product(s) you have received us. You should and must report to us within 2 days (no excuse for any reason after 2 days) after you have received the product(s) because we cannot accept that a customer requests for a return/refund/resend/exchange with whatever reason after many days or weeks. Two days are more than enough for testing.
Please contact the factory directly for warranty after 2 days. It will not be our decision whether you will be eligible for a warranty on your product after 2 days.
Can I get refund for the original shipping cost after returning my order?
No. Shipping cost is not refundable in any circumstance.
Do I need to return the item in its original packaging?
An item must be returned in the original manufacturer's packaging, so we recommend you keep your packaging.
You will not be refunded if you return the product without the original packaging or with a missing item (eg. accessories). In this case, we will only help you to forward your returned product to the factory for repairing and you will be responsible for all cost (shipping and repairing).
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