We reserve the right to change the contents of this page without any notice. Any use of MyRcMart.com is subject to the user agreeing to the following terms and conditions set forth by MyRcMart.com. Please read this page in its entirety before purchasing any item through MyRcMart.com. If you disagree with any portion of this page, you may not use MyRcMart.com and should exit immediately.
All products sold have been checked for functionality and workability prior to shipping. Customer is fully responsible for damages caused during or after play. We reserve the right to refuse any return or claim due to damages caused by the above mentioned circumstances. We shall not be held responsible for any injuries caused directly, or indirectly, while using the purchased product(s). Thank you for your understanding.
Is there a warranty on my product?
In most case, R/C Hobby products do not carry warranty because most likely you will crash and break the product yourself, and most importantly R/C Hobby is a kind of Consumable Product (if click here if you have no idea what consumable product means) which it will not last forever or will not predict/guarantee how many times of use it can be.
Please contact the manufacturer for warranty directly after 2 days of testing because the warranty is carried out by the manufacturer after 2 days you have received the product (we do not carry warranty on behalf of the manufacturer).
For example: If you buy a mobile phone from a physical retail shop, then you need to contact the manufacturer (instead of the shop) for warranty after an agreed period. This makes sense and is very common so please be a good gentlemen.
How do I get an authorization for return or submit a complaint?
- Contact us for the Authorization on Return.
- Ship the goods back to the sender's address.
- Get the replacement or refund.
Please contact us with the following details to obtain an authorization for return (or submit a complaint):
- Order ID
- The date you received the order (will be confirmed by post office or courier)
- Describe the problem in details
- Photos to show the problem (either)
Videos to show the problem (either)
- none electronic product (eg. Skid, Blade, Tail Boom, etc.)
- please include the photos of the packaging box if you complain for damages during transportation
Can I return or complain my order without an authorization?
- electronic product (eg. Receiver, Helicopter, Car, etc.)
No. It is required to submit photos or videos along with your complaint. A complaint without a proof (eg. photo / video) does not qualify for a complaint. It is the same for insurance company, you need to submit the proof in order to make a claim (that makes sense and is common to everyone in any country).
However, it will be fine if you have decided to return the item(s) and skip to provide a photo or video. We will inspect the returning item(s) when we receive it and inform you the outcome.
** We must receive all the details (eg. Video / Photo) from you within 3 days after you file a complaint.
Can I get a replacement or refund without returning the item or order?
You must agree and understand that you are required to return the goods for refund for exchange with No Exception for any reason. You should not purchase from us if you disagree our terms. Because we only sell and post 100% brand new product. All RTF Helicopter/Plane/Car will be tested by our experienced technician properly before packaging.
Who will be responsible for return shipping cost?
The return shipping cost will be be afforded by you. It is the same no matter you buy locally or internationally.
However, We will afford the shipping cost of resending (in the case of factory defective only) after we have received the defect item(s) and the defected item(s) is proven to be a factory defective item(s).
Can I choose EMS Express for resending?
No. It will be shipped by normal parcel only. Unless the you fully afford for the shipping cost of EMS Express.
Is there a deadline for me to submit a complaint or request for return?
Yes. A complaint or request for return must be received by us within 48 hours counting from the date & time (the date confirmed by courier / post office) you received the parcel. We will be able to check with the Post Office to verify the date and time you receive the parcel (provided by your post office).
If you have found any problem with product(s) you have received us. You should and must report to us within 2 days (no excuse for any reason after 2 days) after you have received the product(s) because we cannot accept that a customer requests for a return/refund/resend/exchange with whatever reason after many days or weeks. Two days are more than enough for testing.
Please contact the factory directly for warranty after 2 days. It will not be our decision whether you will be eligible for a warranty on your product after 2 days.
** Add-on complaints after 2 days will not be accepted.
Can I get refund for the original shipping cost after returning my order?
No. Shipping cost is not refundable in any circumstance.
Do I need to return the item in its original packaging?
An item must be returned in the original manufacturer's packaging, so we recommend you keep your packaging.
You will not be refunded if you return the product without the original packaging or with a missing item (eg. accessories). In this case, we will only help you to forward your returned product to the factory for repairing and you will be responsible for all cost (shipping and repairing).
Is there a deadline I must return the item after my "authorization for return" has been granted ??
You must return (shows you that have posted the parcel by giving us the tracking number) the item within 7 days after your "authorization for return" has been granted. Otherwise, that means you choose to give up the complaint and return, and your complaint and refund will not be accepted again in the future.
Lost Parcel (Not Received)?
We do not refund or replace the parcel that did not arrive because
- the customer did not pick up the parcel in time (as reported/confirmed by post office / courier).
- the customer supplied an incorrect address (as reported/confirmed by post office / courier). eg. below causes are examples (also classified as) of incorrect address.
- the people at the delivery address refused to sign for the parcel
- the people at the delivery address claimed there is no such person
- the customer refused to sign/receive the parcel (as reported/confirmed by post office / courier).
- the item(s) refused by Customs (not permitted to import into your country - you must make sure the product you purchase is legally permitted for import into your country, as reported/confirmed by post office / courier).
The order will be regarded as *completed* and the customer must agree that he will be responsible for return (if any) and re-sending cost (if any) if any of above conditions applied. No argument or any other reason will be taken into consideration after the courier / post office has reported / confirmed either of above. Please be an gentlemen.